Here you will find answers to frequently asked questions about our online shop and the processing of your order. The legally binding contract terms can be found in our General Terms and Conditions, which also contain the legally prescribed consumer information.
How can I pay?
You currently have the following payment options:
Prepayment: We reserve your desired articles from the order up to seven days long. You can conveniently transfer or pay in the due invoice amount – the account details can be found in our order confirmation, which you will receive from us by e-mail immediately after submitting your order. Please make sure that you provide complete and correct information when making the transfer, so that we can safely assign your transfer and your order will reach you quickly. As soon as the invoice amount has been received in full on our account, we can process your order, pack the goods for you and send them on their way; we will inform you about this again by e-mail (confirmation of dispatch). Your shipment will then normally reach you within 48 hours.
PayPal: Do you have a PayPal account? Then simply pay by this way. Or you can open a PayPal account at www.paypal.de, with which you can make your purchases in many online shops, including international ones, quickly and securely.
Can I change or cancel my order after the order process?
We have decided to process your order as quickly as possible between RF Secure Logistics and your order, so that you can benefit from a particularly fast dispatch. Therefore, subsequent changes to your orders and cancellations are unfortunately not possible.
How long does it take for the package to arrive?
In Germany you can expect the delivery of your order within 1-3 working days. To Austria and the Netherlands, our parcels take on average between 3 and 5 working days.
Will my personal data be transferred securely?
The protection of your personal data is just as important to us as it is to you. We have carefully considered how we can best secure them and use state-of-the-art technology. Therefore, we use the SSL (stands for: Secure Socket Layer) transmission standard. This enables us to provide you with 128-bit encryption that ensures that your personal information cannot be read by third parties.
However, since we have no influence on the device you use – i. e. laptops, tablets, smartphones or similar devices – we would like to recommend that you use up-to-date virus protection.